Shipping Information

International Shipping

Epiccross™ is shipping worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, EMS, etc. All orders will be confirmed within 24 hours and the order confirmation email will be sent after placing an order. We hold multiple warehouses across the globe including the USA, HK & so on, your orders will be shipped out within 24-72 hours after the order confirmation email is sent.

Domestic orders are always shipped from our Southern California US warehouse for the fastest delivery times. However, rare exceptions may occur based on stock shortages in the USA - because of this, we may have to ship from the Hong Kong warehouse instead of the USA warehouse.

If you need to change your shipping address, please send us an email at sales@epicbeamled.com within 12 hours of placing the order. We can help right up until the parcel is shipped.

International orders are shipped from any of our warehouses, whichever offers the fastest delivery time. Due to the challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are constantly working to get your package to you as quickly and safely as possible. If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.

If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.

Shipping Method Delivery Time: 

  • Express Shipping: Shipping by DHL, FedEx, USPS or UPS. It will take about 3-10 Working Days to delivery to you. 
  • Standard Shipping: Shipping by EMS. It will take about 7-15 Working Days to delivery to you. 

Note: Some large items will be shipped via UPS sea logistics from the HK warehouse if they are out of stock in the US warehouse.                               

Shipping Service Option:

Shipping To the United States (Not Including Alaska, Hawaii, Puerto Rico),

  • Express Shipping: Shipping Cost $20. It will take about 3-5 Working Days delivery to you. (Order below $69)
  • Standard Shipping): Shipping Cost $10. It will take about 7-15 Working Days delivery to you.(Order below $69)
  • Free  Shipping: It will take about 7-15 Working Days delivery to you. (Order over $69)

Rest of World Shipping Method Delivery Time: 

  • Express Shipping: Shipping Cost $45. Shipping by DHL, FedEx or UPS. It will take about 3-10 Working Days delivery to you.(Order below $299)
  • Standard Shipping: Shipping Cost $20. Shipping by EMS. It will take about 5-15 Working Days delivery to you.(Order below $299)
  • Free Shipping: Use DHL or FedEx for transportation to ensure that the order can reach you as quickly as possible. (Order over $299)

Shipping Cost

We are free shipping to the USA, excluding Alaska, Hawaii, and so on. There is a $20 shipping fee to Alaska, Hawaii, Canada, France, Germany, Spain, Denmark, Finland, and so on with EMS (Standard Shipping) and a $45 shipping fee with Express Shipping). A purchase order no matter how many goods once only charge shipping at no added weight fee. 

The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country. These charges must be paid for by the recipient. epicbeamled.com has no control over these charges, nor can we predict what they might be.

Shipping Time

Orders will be shipped out within 24-72 hours after the order confirmation email is sent, these are our standard shipping times excluding weekends. If you do place an order on the weekend, we will begin fulfilling orders on the next business day.

But if you have any special demands, please leave us a message and we'll try our best to ship the order according to your needs. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information. If you didn't receive the tracking number within 24-72 hours after the order confirmation email was sent since your order may be missing shipping or is out of stock in the peak season, please contact our customer service specialist to understand the actual situation. 

If you need assistance, visit our Contact Us page. If you need the carrier's link to track the parcel, please e-mail us.

Note: Affected by Covid-19, there will be some delays in the delivery.

Please note:

We do not ship to APO/FPO addresses. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery times.

Expedited shipping is not offered to P.O. Box shipping addresses.

We do not offer overnight shipping.

If you have any questions, please feel free to contact us via email: sales@epicbeamled.com

Shipping Damage:

All products are carefully packaged for shipment, and damage case seldom happens. If you get a damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get them). We will reply to you within 24 hours.

Package Returned:

In order to for the courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

Address:

900 Turnbull Canyon Road, Unit A, City of Industry, CA 91745 United States 

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