FAQ

We checked that your order has been delivered to your address already. There is a tax cost if the order is shipped to Canada based on the tax policy in your country.
Please pay the customs clearance fee and contact the local express and ask them to deliver the parcel. Here is the phone number.


If you have already paid the relevant taxes at the time of purchase, you can avoid the tax issue. Your goods will be delivered directly to you.


USPS 1-800-275-8777 or 1-800-222-1811
UPS 1 800 742 5877
DHL US 1-800-225-5345 UK 0044 1332 816960 CA1 855-345-7447
Fedex 18004633339
If you have any questions, please feel free to contact us.

Call us:

📞: +1 2092727060

📧: sales@epicbeamled.com

Office Hours:

Monday~Friday 9:00 am~5:30 pm (PST)

For security reasons, batteries or electrified products cannot be transported according to the International Transport Regulations.
It needs the 9V battery for the remote. Attached is the picture for your check. Please purchase them at the local store. Thanks for your understanding.

Call us:

📞: +1 2092727060

📧: sales@epicbeamled.com

Office Hours:

Monday~Friday 9:00 am~5:30 pm (PST)

There are internal interference and EMC incompatibility problems for some models. Please add the resistor. It will solve the problem. If any questions, please feel free to contact us.

Call us:

📞: +1 2092727060

📧: sales@epicbeamled.com

Office Hours:

Monday~Friday 9:00 am~5:30 pm (PST)

There are internal interference and EMC incompatibility problems for some models. Please add the resistor. It will solve the problem. If any questions, please feel free to contact us.

Call us:

📞: +1 2092727060

📧: sales@epicbeamled.com

Office Hours:

Monday~Friday 9:00 am~5:30 pm (PST)

Our products have passed the QC test before they are shipped, and we make sure they could work normally. Please test the plug via an electron probe. Check and confirm if there is power going through, or please connect them to the power directly. If they still don't work, please contact us and we could resend the replacement.

Call us:

📞: +1 2092727060

📧: sales@epicbeamled.com

Office Hours:

Monday~Friday 9:00 am~5:30 pm (PST)