REFUND & EXCHANGE POLICY

 RETURNING & REPLACEMENT & REFUND

At Epicbeamled.com, customer satisfaction is always our top priority.

Our dedicated quality control and quality inspection team will inspect your items before shipment. The quality of our products is guaranteed. However, you do need to check the size carefully and accurately before buying. Please refer to the size chart on the product page.

On Epicbeamled.com, returns are as easy as 1-2-3! What can you lose! If you are not satisfied 100%, we will refund you. Therefore, we have covered it for you! Please contact us within 30 days of receiving the item to initiate the return process.

Returnable items
Items that can be returned/refunded or exchanged within 30 days of receipt must comply with the following standards:

1. Faulty items damaged/damaged or soiled upon arrival.
2. The received product size/color is incorrect.
3. Unwashed, unused and unused items that have not reached your expectations within 30 days after receipt.
If you encounter any of the above situations, please contact our support center as soon as possible.

If for any reason you decide that you no longer need the item. You can report it to us within 30 days of receiving it for a partial refund of the merchandise cost.

Non-returnable items
We will not accept returns in the following cases:

1. Items outside the 30-day warranty period.
2. Items that are washed, worn, used or misused.
3. Items that are damaged in the packaging.

Return process
1. Email us

-Contact us and explain the item you want to return and the reason for the return. Attach photos to resolve quality issues.

2. Make suggestions

-Professional advice will be provided. Our service team will provide you with detailed instructions.

3. Return

-Return the item to its original packaging and send it out through the local post office.

4. Refund or exchange

-After receiving your package, we will immediately process a refund or exchange according to the return conditions.

Return conditions
1. Please contact us within 30 days from the date of receipt of the order.

2. The returned items must remain unused in the original packaging. We do not accept returned items that are worn, damaged, cleaned or altered in any way.

3. We do not accept returned items sent directly back without evaluation or signal by the returning personnel. Please be sure to check the return with our staff first.

4. After receiving the returned goods, your money will be returned to you. Epiccross cannot refund, repay, underwrite or otherwise be responsible for any expenses not paid to Epicbeamled.com. This includes any customs duties or value-added tax, and any return shipping costs that you may incur during the refund process. The refund will be returned to the original payment method used for the purchase order. Once the refund is issued, you will receive a confirmation email.

5. For packages returned to us, we do not provide freight forwarding collection (FTC) services. Shipping costs for returned packages are non-refundable.

Return shipping fee and address
1. Please be sure to contact our after-sales customer service to get the specific address of the return!

2. All transportation costs are borne by the customer. This includes shipping costs for returns or exchanges. Shipping costs are non-refundable.

3. Please contact your local post office to confirm the actual return shipping cost. We recommend that you use the cheapest airmail registration method available

 

Processing Time:

We usually need 1-2 working days to prepare your orders, once we shipped, we will send you an e-mail.

About pre-sale products

All products marked with "pre-sale" are factory pre-sale products and are in production. It usually takes 30 working days to ship. Please estimate the time before ordering to avoid delay.

 Due to the weather and COVID-19,the shipping is longer than usual ,thanks for your understanding. 

SHIPPING TIME:

 America  (Excluding remote areas) 3-5 Working Days

Other Countries (Excluding remote areas) 3-5 Working Days

Some countries need to pay customs for customs clearance（the import duty amount）, this is not included in the freight.                                      

Note:

The specific fee and transportation time depend on the distance of the area

If you have any further questions, please contact our services: sales@epicbeamled.com

Call us:

📞: +1 2092727060

Our office hour: GMT+8:00 Mon. - Fri.  8:00a.m - 18:00p.m